Refund and Return Policy

At Beatriz Ball Shop, we want you to love every piece you bring into your home. We understand that sometimes an item may not work out as expected. This Return and Refund Policy outlines how you may return eligible products and what to expect regarding your refund.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition, free of any signs of wear, scratches, chips, or other damage.
• All original packaging, including any boxes, inserts, tags, and protective materials, must be intact and included with the return.
• The product must be a standard stock item. Certain categories, such as final sale items, discontinued designs, or custom orders, are not eligible for return.

Non-Returnable Items
The following types of products cannot be returned:

• Items marked as “Final Sale” or “Clearance” at the time of purchase.
• Gift cards (where applicable).
• Items that have been used, altered, washed, or damaged after delivery.
• Personalized or custom-made pieces, unless they arrive defective.

How to Request a Return
To initiate a return, please contact our customer care team through the contact information provided on our website. You will be asked to provide:

• Your order number.
• The name of the product(s) you wish to return.
• A brief explanation of the reason for the return.
• Photos of the item(s) showing the condition (especially if reporting a defect or damage).

Once your return request is reviewed and approved, you will receive further instructions on how to send the product back.

Condition of Returned Items
All returned items are inspected once they reach our facility. If the item shows any signs of use, missing parts, or damage not reported at the time of return, the return may be refused, or a partial refund may be issued. We strongly recommend that you pack the item securely to prevent damage during transit.

Refund Process
After we receive and inspect your return, we will process a refund to your original method of payment. Refunds are typically issued for the purchase price of the product. Any original shipping charges, if applicable, are generally not refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

If your return is approved for a refund, the amount will be reflected. Depending on your payment provider, it may take some time for the refund to appear in your account.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately right after delivery. We will work with you to resolve the issue. In such cases, return shipping arrangements will be provided, and a full refund or replacement will be arranged as quickly as possible.

Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.

Final Note
This policy is intended to ensure a fair and transparent experience for all our customers. If you have any questions about returning a product or about this policy, please reach out to us through the channels provided on the Beatriz Ball Shop website. We are here to help you enjoy our luxury tableware and home décor collections with confidence.